FAQs
Brand dropshipping
Last Updated: July 15, 2025Question: Do you provide brand dropshipping? How about customization, such as a print-on-demand service? Answer: Brand dropshipping If you are selling clothes, we can print your brand on the tags and also include your brand name on the packages. If you are selling jewelry, we can have your brand on the jewelry boxes and customize...
Product quality
Last Updated: July 15, 2025Question: I want the high-quality version of the product, will you do the quality check? How can you guarantee each one is in good condition? Answer: Choose the high-quality products Unlike the Aliexpress Seller, we don’t have to choose low-quality products to highlight the Aliexpress Store’s sales volume. Instead, we prioritize your store’s sales volume,...
Shipping time
Last Updated: July 15, 2025Question: What’s your shipping time? How fast can you beat AliExpress? Do you need the processing time to proceed? Answer: Shipping time On average, AliExpress shipping time is 15 to 25 days. Our fast shipping is more efficient; for example, the US average is 5 to 7 days, and the European average is 4 to...
Fulfillment method
Last Updated: July 15, 2025Question: How do I fulfill my store’s orders? Do I need to fulfill the orders manually, or can you help me do so automatically? Automatic method In most cases, we do it automatically. Once you click the trigger to connect your store with our ERP, for example, if you are selling on Shopify, you can...
Dropshipping Pricing
Last Updated: July 15, 2025Question: What’s your fee? How does the price compare to AliExpress? Answer: The price includes two potentials: the product fee and the shipping fee. The product fee The product’s price is highly dependent on quality. Typically, one can categorize a product into two groups: general-quality and high-quality. To make a living on the AliExpress platform,...
Return Policy
Last Updated: July 15, 2025Question： If the consumer wants to return the product, how can I handle it? And can you cover the cost? Answer： Referring to the return policy, we should divide the return issues into two main categories: those caused by the supplier, which is us. And those caused by the consumer. The charges for each will...
Products in a bundle
Last Updated: July 15, 2025Question: I sell two products in a bundle on my store, but I have two suppliers on AliExpress, so it costs me two shipping fees, and customers receive two packages. How can I improve this problem? Answer: AliExpres solution The best solution is to ask one of the suppliers to ship the product to the...
