Question：
If the consumer wants to return the product, how can I handle it? And can you cover the cost?
Answer：
Referring to the return policy, we should divide the return issues into two main categories: those caused by the supplier, which is us. And those caused by the consumer. The charges for each will be different.
The supplier is responsible for the return issue.
If we send a product that is incorrect in size, color, or any other aspect, or if the product is broken upon delivery, or even if the package is lost, we will assume full responsibility for these situations, offering a refund or reshipping a new product at no cost to the customer, depending on their specific needs.
The consumer is responsible for the return issue.
He or she selects a golden-colored shoe but, when it arrives, doesn’t like the color.
He or she may choose an M-size T-shirt, but when it arrives, it doesn’t fit properly.
We have an overseas local warehouse where the consumer can return the product. However, since this is a subjective reason rather than a product quality issue, we charge a specific return fee. So if you are based in the US and a US consumer issues a return, we recommend that you ask them to send it to your address to avoid incurring handling and storage fees.
